Online Shopping Terms & Conditions

Terms and conditions for making a purchase from this website – Sepcon.ie

Please Note: We only accept orders from the EU and UK

We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can (but not too much) about your online transactions so that you completely understand the whole process, from order to delivery and beyond.  With this in mind you’ll find a list of useful pages when using our site, including registering with us, how to buy online, all about your order, payments and security and most importantly peace of mind. It’s really important to us that your online shopping experience meets expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.

Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in one of our stores.

Our contract after you have ordered

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.

If you have placed an order by telephone and you don’t have an email address, we’ll give you the Order Reference Number over the phone and post you a copy of your receipt.

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid. Refunds can take up to 5 working days to appear back into your account.

If you choose our Order and Collect service you will be given a reference number and details of your order. You will not be asked to pay until you collect the goods from your chosen store.

Because all Order & Collect sales take place in our stores, sales are subject to the normal in-store terms of sale, statutory rights and the Manager’s discretion. Just take your Order & Collect print out and/or reference number with you and our store will sell you the goods at the website price or store price, whichever is cheaper.

Prices and payments

As you would expect all our prices are in Euro. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. installation. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted. You can pay using the following credit cards;

  • MasterCard
  • Visa
  • Visa Debit

We only accept Irish registered bank cards and don’t accept cheques or cash for online orders unless you wish to call into our head office in Kilcock, Co Kildare to make payment in person.  When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even after you will have received the Order Confirmation email.

How do you protect me against Fraud

We use identity checking to protect you and detect and prevent fraud. As part of our security checks we may call you to verify your details and your identity.

Card transactions are authenticated on our behalf by our Identity Verification partner, currently PayPal & AIB Bank. This means that, for your own security, we try to ensure that only the owner of the card is able to use it. Our Identity Verification partner will check against various public and private databases and retain a record of the check and your details that they may use to assist other companies with identity checking.

What information do we collect? The information we collect may include;

  • Your Internet protocol (IP) address
  • Log in and password details
  • Your browser type and version
  • Your purchase history

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.

Our security procedures mean that we may occasionally request proof of identity before we disclose information to you or require you to enter your password to access areas of the site displaying sensitive information.

Delivery and installation services

Our standard delivery fee is €12.99 for packages less than 10KG, however we offer free delivery within Ireland for all orders over €99.00 in product value. It generally takes up to 3 to 5 working days from the time of dispatch to receive your delivery.

We provide next day express delivery for an additional charge. This only applies to orders placed before 11.30AM Monday to Thursday and excludes public holidays and holiday times in which the business may be closed.

We also provide next day rapid delivery for an additional charge. This only applies to orders placed before 15.30PM Monday to Thursday and excludes public holidays and holiday times in which the business may be closed.

We do not deliver to Parcel Motels.

We also provide installation of items, but this incurs an additional charge and must be booked directly over the phone by calling 01 6287300

Recycling

Maybe you’re aware, or maybe not, that Ireland is one of the best recyclers of electrical appliances in Europe. Under Ireland’s application of the European WEEE directive, retailers are obliged to accept old products on a one for one basis when consumers are purchasing new electrical appliances. When a new appliance is being delivered, retailers are again obliged to take away and arrange the recycling of the old appliance. We’re delighted to play our part in this. If you have any piece of electrical equipment you want to recycle, you can either:

  • Bring your old product to any of our locations across Ireland and hand it in for recycling free of charge.
  • You can send it to us by posting to:

Sepcon,

Moyglare Road,

Kilcock,

Co. Kildare

W23 TCP3

PLEASE NOTE: The cost of posting is accepted by the customer.

Damaged, missing or incorrect orders

We want you to be absolutely satisfied with your product. When you receive your product please unpack and check it for damages as soon as it arrives. If you find it damaged or incorrect please report to us immediately or within 14 days of purchase or delivery.

Please get in touch by calling us on 01 6287300 or emailing info@sepcon.ie

We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email.

Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery.

Following European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them.  You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them.

The cost of returning the goods to us is paid by the customer.

In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract.

There are three ways to refund/cancel your purchase:

  • You can return the product to Sepcon, Moyglare Road, Kilcock, Kildare along with your emailed e-receipt and, if applicable, the card you paid with. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
  • You can cancel your order by emailing to info@sepcon.ie clearing stating your order number and your request to cancel. You do not need to provide a reason.

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us). In other words, if you choose express next day delivery we will not refund the cost of this option.

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.

Refunds take 5 to 7 working days to be credited to your payment method from the date of receipt of the goods.

We cannot refund/cancel your purchase:

– If you return your product to a store without proof of purchase.

– There is a contract for services and you have started using the servcies; this would include, for example, a service contract in which we have conducted a visit.

– The goods were a special order to your specification.

Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

When you receive your product please unpack and check it for damages as soon as it arrives. If you find it damaged or incorrect please report to us immediately or within 14 days of purchase or delivery.

Please get in touch by calling us or email us on info@sepcon.ie

We will offer either a repair, exchange or refund if the fault occurs within 14 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault or we may ask you to carry out a telephone diagnostic to make sure it is not a problem that can be solved quickly.

For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.

To return a product you can either:

  • Take it to one of our locations OR
  • Arrange for collection by calling us on 01 6287300 or emailing info@sepcon.ie

Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection in the respect of a faulty product. Replacement goods are sent by standard delivery.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use unless otherwise stated. If we arrange to collect goods from you it will be at our cost.

*Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair center when you call us, please be assured this is only in the best interest to get you up and running again. If you’re not happy with their service we urge you to let us know.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CONSUMER PROTECTION COMMISSION